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This specific transaction situation is where REALTORS® really earn their commission. The instinct is often to "keep the peace", but that alone will not get a deal to the closing table - you need structure, control and clarity.
This is easier said than done, so the main thing to remember is always remain calm!
Start by Resetting Expectation Early
If both sides are emotional or demanding, don't just react - reset the tone. Be very clear about timelines, what's realistic and what is not realistic in the transaction. A lot of "difficult" behavior comes from misaligned expectations.
Take Control of Communication
Don't let conversations become reactive or chaotic. Slow things down. Summarize conversations in writing so nothing gets twi...
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